Soho Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Soho Storage provides storage services to customers in the UK. By making a booking, placing items into storage, or otherwise using the service, you agree to be bound by these terms. Please read them carefully before confirming any reservation. They are designed to create a clear and fair agreement between the customer and Soho storage services, covering how bookings are made, how payments are handled, what happens if plans change, and the responsibilities each party has while goods remain in storage.

For the purposes of these Terms and Conditions, references to “we”, “us” and “our” mean Soho Storage, and references to “you” or “your” mean the person or business using the service. The storage agreement begins when your booking is accepted and continues until the stored items are removed and all sums due have been paid. These terms apply to all standard self-storage, short-term storage, long-term storage and associated handling services, unless we confirm otherwise in writing. They should be read alongside any booking confirmation, invoice, inventory list, access instructions, or specific service agreement issued to you.

Use of the service must be lawful and consistent with these terms. You must ensure that any items placed into storage are owned by you, or that you have full authority from the owner to store them. You are responsible for understanding whether your items are suitable for storage and for disclosing any special handling requirements. If there is any conflict between these terms and a written service agreement signed by both parties, the written agreement will take priority to the extent of that conflict.

All bookings for Soho Storage are subject to availability and acceptance. A booking request may be made through the channels we provide from time to time, and no reservation will be confirmed until we have accepted it. Once confirmed, your selected storage period, unit type or service category, and any additional charges will be shown in the booking confirmation or invoice. We may decline a booking if the requested service is unavailable, unsuitable, or if we reasonably believe the proposed use would breach these terms or applicable law.

When you book, you must provide accurate, complete and current information. This includes your name, address, contact details, payment details and any information we reasonably need to identify you or administer the storage arrangement. If you are booking on behalf of a company, partnership or other organisation, you confirm that you are authorised to bind that entity to these terms. We may ask for identification before allowing access to the premises or release of goods, and we may refuse entry or collection if the information provided is incomplete, inaccurate or suspicious.

We may need to issue a revised booking confirmation if you change the storage term, the items to be stored, access requirements, or service level. Soho storage service arrangements are only considered fixed once we confirm them in writing. Any estimates provided before confirmation are not guarantees unless expressly stated. If the service requires a deposit or advance payment, your booking may be held only after the required amount is received. Where the booking involves a move-in date, you are responsible for arriving on time and ensuring that your goods are ready for acceptance.

Fees for Soho Storage will be charged in accordance with the rate agreed at the time of booking or as subsequently updated in writing. Charges may include storage fees, administration fees, security deposits, handling charges, packaging or supply costs, late payment charges, and any other amount clearly notified to you. Unless stated otherwise, all fees are due in advance. VAT, where applicable, will be added at the prevailing rate. You must pay invoices by the due date shown, and payment is only treated as made when cleared funds are received.

If you fail to pay any amount when due, we may suspend access to your stored items, refuse further services, apply reasonable administrative charges, and charge interest or compensation to the extent permitted by law. Repeated non-payment may result in termination of the storage agreement. Any deposit paid may be applied against unpaid sums, damage caused by your items, cleaning costs, disposal costs, or other charges owed under these terms. If the deposit does not cover the full amount due, you remain liable for the balance.

You must keep your payment details up to date and ensure there are sufficient funds available for scheduled payments. Where a recurring payment arrangement has been agreed, you authorise us to collect fees automatically until the agreement ends. Price changes may be introduced for new booking periods or renewed terms, and we will give reasonable notice where required. A storage service in Soho does not imply fixed pricing beyond the agreed term unless we expressly confirm that the rate will remain unchanged.

Cancellations must be made in accordance with the notice period stated in your booking confirmation or, if none is stated, within a reasonable time before the booked start date. If you cancel after confirming a booking, any non-refundable charges, administration costs or deposits already incurred may be retained by us. Where we have reserved capacity for you, we may also charge a fair cancellation fee if the late cancellation causes us loss that could not reasonably be avoided.

If you wish to end storage before the agreed term expires, you must give notice and remove your items by the agreed departure date. Storage fees remain payable until all goods are removed, the unit is cleared, and keys, access cards or similar items have been returned if issued. Where goods remain in storage after the agreed end date, we may continue to charge storage and related fees on a daily or monthly basis as applicable. Ending the agreement does not remove liability for unpaid sums or damage caused before termination.

We may cancel, suspend or refuse the service where necessary for operational, legal, security or safety reasons, or if you breach these terms. If we cancel for reasons within our control before the service begins, we will refund any prepaid amounts for the unused period, less any reasonable costs already incurred. Where cancellation is required because your goods are unsafe, prohibited, undeclared, improperly packaged, or likely to cause loss or harm, no refund may be due and you may remain liable for all related costs. These provisions apply equally to Soho storage services and any associated handling or collection arrangements.

You remain responsible for the items you place into storage at all times. We will take reasonable care in providing the service, but we do not act as insurer of your goods unless we have expressly agreed to provide insurance or a similar cover arrangement in writing. You are strongly advised to arrange appropriate insurance for the full replacement value of your items, especially where they are valuable, fragile, rare or difficult to replace. Any insurance we arrange, if offered, will be subject to its own terms, exclusions and limits.

We are not liable for loss, damage or deterioration caused by events beyond our reasonable control, including fire, flood, storm, burglary, vandalism, power failure, pest infestation, government action, or delays caused by third parties, except to the extent that such liability cannot lawfully be excluded. We are also not responsible for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or emotional distress. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law.

You must pack, label, and protect your goods properly before storage. Items should be suitable for the storage environment and should not be stored in a condition likely to result in mould, corrosion, leaks, odours, contamination or infestation. If your goods cause damage to our premises, equipment, other customers’ property, or the environment, you will be liable for the full cost of repair, cleaning, professional treatment, disposal and any related claims. This includes costs arising from poor packaging, hidden defects, dangerous contents or inaccurate descriptions of your goods.

The following items must not be placed into storage unless we have expressly agreed in writing and all legal requirements are met: dangerous goods, explosives, firearms, ammunition, illegal drugs, stolen property, live animals, perishable food, waste, hazardous chemicals, pressurised containers, radioactive materials, and any item that is unlawful to possess or store. You must not use the service for the concealment, handling, transfer or disposal of prohibited items. We may inspect goods where we reasonably suspect a breach of these terms, subject to applicable law and reasonable notice where practical.

All waste regulations must be complied with when using Soho Storage. You must not leave rubbish, packaging, unwanted furniture, electrical items, broken materials or other refuse in a storage unit, communal area or vehicle used for the service unless we have specifically agreed a waste-related service. Any waste generated by your use of the service remains your responsibility. If we are required to remove, sort, store, transport or dispose of waste or abandoned items on your behalf, you will be charged all associated costs, including disposal fees, labour, environmental charges and any administrative expenses.

You are responsible for ensuring that no item stored with us breaches environmental or waste laws, including rules on hazardous substances, electrical waste, batteries, oils, solvents, contaminated goods or items requiring specialist disposal. If you provide us with incorrect information about the nature of your goods, you will be liable for all resulting losses, claims, fines, penalties, clean-up costs and legal expenses. Where we reasonably believe that an item may create a health, safety or environmental risk, we may isolate it, refuse it, return it to you, or arrange lawful disposal where necessary.

Your access to the storage area may be subject to security procedures, identification checks, opening hours, and operational restrictions. You must follow all site rules, instructions from staff, and any safety notices displayed or provided to you. We may change access arrangements where necessary for maintenance, security, emergency response or legal compliance. You must not interfere with locks, alarms, surveillance systems, fire equipment or any other safety feature, and you must not permit unauthorised persons to access the premises or your storage space.

We may enter your unit or take reasonable steps to secure or protect stored goods where we believe it is necessary to prevent injury, damage, theft, contamination, unpaid charges, or a breach of law. Where practicable, we will notify you in advance, but urgent action may be taken without notice if circumstances require it. If goods are abandoned, uncollected after termination, or left following a prolonged period of non-payment, we may exercise rights available to us under the agreement and the law, including storage lien rights or sale/disposal procedures where permitted.

Any sale or disposal of goods under this agreement will be carried out in a reasonable manner and in line with applicable law. Proceeds from sale, if any, may first be used to cover outstanding fees, costs of sale, disposal expenses, and other liabilities owed by you. Any surplus will be dealt with as required by law. If the goods have no resale value, or if legal compliance requires prompt disposal, we may dispose of them without sale. This is part of the standard Soho storage terms and helps protect safety, fairness and regulatory compliance.

You agree that the storage service is provided for lawful purposes only and that you will not use it in any way that infringes the rights of others, interferes with our operations, or exposes us to claims. You must indemnify us against losses, costs, claims, damage, expenses or liabilities arising from your breach of these terms, your negligence, your unlawful conduct, or the conduct of anyone authorised by you to act on your behalf. This indemnity applies to reasonable legal and professional costs incurred on a full indemnity basis where permitted by law.

We may update these terms from time to time to reflect changes in law, operational requirements, or service practices. The version in force at the time of your booking will apply to that booking unless we state otherwise. If we make material changes during an ongoing storage arrangement, we will give reasonable notice where appropriate. If any part of these terms is found to be invalid or unenforceable, the remaining parts will continue in full force. A failure by us to enforce any provision immediately does not waive our right to do so later.

These Soho Storage service terms constitute the whole agreement between the parties in relation to the relevant storage service and supersede prior discussions or representations, except where a written variation has been agreed. No person other than you and us has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999, unless expressly stated otherwise in writing. Headings are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa where the context requires.

These terms and any dispute or claim arising from them, or from the use of the service, are governed by the laws of England and Wales. The courts of England and Wales will have exclusive jurisdiction over any dispute that cannot be resolved amicably. If you are a consumer, this clause does not remove any mandatory rights you may have under applicable consumer protection law. If you are contracting as a business, you confirm that the service is entered into in the course of your business and that you have authority to agree to these terms.

By continuing with a booking or using the service, you acknowledge that you have read, understood and accepted these Terms and Conditions for Soho Storage. They are intended to be fair, practical and legally robust, while balancing customer convenience with the need for security, compliance and responsible management of stored goods. If you do not agree to these terms, you should not proceed with a booking or leave any items in storage.