Storage Soho Terms and Conditions of Service
These Terms and Conditions set out the basis on which Storage Soho provides storage, collection, delivery, and related removal-style services to customers in the United Kingdom. By making a booking, using our website, or using any of our services, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below.
Company, we, us, our means Storage Soho, the provider of storage and related services.
Customer, you, your means the person, firm, or company who books or uses our services.
Services means storage services, collection and delivery of goods, removals-related transport, and any ancillary services agreed in writing.
Goods means the items you ask us to store, collect, transport, or deliver.
Site or Storage Facility means the premises or facilities used by us for the storage of your goods.
2. Scope of Services
We provide storage services and may offer related collection, delivery, and removal-style transport services to and from the storage facility. The exact scope of services, including any packing, loading, unloading, or transport, will be set out in your booking confirmation or service agreement.
All services are subject to availability and these Terms and Conditions, as well as any additional terms we may provide for particular services. If there is any inconsistency, the specific written agreement for your booking will take precedence over these general terms, to the extent of the inconsistency.
3. Booking Process
You may request a quote and make a booking through our website or by contacting us using our published contact details. Any quote we provide is an invitation to treat only and is not a binding offer until we confirm acceptance.
Your booking is not confirmed until we issue a booking confirmation. We may require certain information from you, including the collection and delivery addresses, access details, a list or description of goods, and any special handling requirements. You must ensure all information you provide is complete and accurate.
We reserve the right to refuse any booking at our discretion, including where we believe the goods are unsuitable for storage or transport, where access is unsafe, or where the requested service cannot be delivered safely or lawfully.
4. Customer Responsibilities
You are responsible for ensuring that:
The goods are properly packed and prepared for storage and transport, unless we have expressly agreed to provide packing services.
We and our staff have safe and reasonable access to the premises for collection and delivery, including access to loading areas, parking, lifts, and stairways.
Any permits or permissions required for vehicle access or parking are obtained in advance, unless otherwise agreed.
You or your authorised representative are present at the agreed times for collection and delivery, to provide instructions and sign any documents required.
Our staff are informed in advance of any fragile, valuable, or unusually heavy or bulky items, and of any special handling requirements or restrictions on the premises.
5. Goods Not Accepted
Certain items must not be stored or transported using our services. You must not provide, and we may refuse to handle, any of the following:
Perishable goods, live animals, plants, or any living organisms.
Explosives, weapons, ammunition, or any items subject to strict controls.
Flammable, corrosive, toxic, or otherwise hazardous materials, including gas cylinders, paints, solvents, and chemicals, unless expressly agreed in writing and permitted by law.
Illegal goods, stolen goods, or items whose possession, storage, or transport would breach any law or regulation.
Cash, bearer securities, precious metals, jewellery, works of art with a high value, or other items of significant intrinsic or sentimental value, unless we have expressly agreed in writing to handle such items and you have declared their value.
If we discover prohibited items, we may refuse to store or transport them, require you to remove them, or arrange for safe disposal or handover to the relevant authorities. Any associated costs or losses will be your responsibility.
6. Payments and Charges
The charges for our services will be set out in your quote and booking confirmation. Prices may be based on a range of factors, including volume or weight of goods, storage duration, distance, access conditions, and any additional services such as packing or special handling.
Unless otherwise stated, all prices are in pounds sterling and may be subject to applicable taxes.
We may require full or partial payment in advance to secure your booking, and we may refuse to commence services if payment has not been received when due. For ongoing storage, we may charge on a recurring basis, such as weekly or monthly, and payment must be made on or before the agreed due date.
We may accept various payment methods, such as card payments or bank transfers, as specified on our website or in our communications with you. You are responsible for any bank or transaction charges imposed by your payment provider.
If you fail to pay any amount when due, we may charge interest on overdue amounts at the statutory rate permitted under UK law and recover any reasonable costs incurred in pursuing late payments. We may also suspend or terminate services, including denying access to stored goods, until outstanding sums are paid in full.
7. Changes to Bookings
If you wish to change a booking, including the date, time, addresses, or scope of services, you must contact us as soon as possible. We will use reasonable efforts to accommodate changes, but this will be subject to availability and may result in revised charges.
Where changes increase the time, distance, or complexity of the services, or require additional staff, vehicles, or equipment, we may adjust the charges accordingly. We will notify you of any revised charges before confirming the change.
8. Cancellations and Refunds
You may cancel your booking by notifying us in writing or through any cancellation method we specify. The following cancellation terms will apply unless otherwise agreed in writing:
If you cancel more than a specified minimum notice period before the agreed service time, we may refund any prepayments in full or charge only a nominal administration fee.
If you cancel within a shorter notice period, we may retain some or all of the prepayment to cover our reasonable costs and loss of business, including staff and vehicle allocations.
If you fail to be present at the agreed time or deny access to our staff without prior notice, this may be treated as a late cancellation and charges may still apply.
For ongoing storage services, you may usually terminate on giving us the required notice, as specified in your storage agreement. Storage charges will remain payable until the end of the notice period and until all goods are removed from the storage facility.
9. Access to Stored Goods
Access to the storage facility or to your stored goods is by appointment or during notified opening hours, subject to our security procedures. We may require proof of identity and written authorisation before permitting access or release of goods.
We reserve the right to temporarily restrict access for reasons of security, maintenance, or safety. We will aim to provide reasonable notice of any planned restrictions where practicable.
10. Liability and Insurance
We will exercise reasonable care and skill in providing our services. However, our liability is subject to the limitations set out in this clause and elsewhere in these Terms and Conditions.
We will not be liable for loss or damage to goods unless such loss or damage is caused by our proven negligence or breach of contract. We will not be responsible for loss or damage arising from inherent defects in the goods, inadequate packing by you or a third party, normal wear and tear, atmospheric or climatic conditions, pests, or other causes beyond our reasonable control.
Our liability for loss or damage to goods, where established, will be limited to the lower of the cost of repair or the current replacement value of the items, and subject to any overall cap stated in your service agreement or insurance cover. We may offer or arrange limited liability protection or insurance at additional cost. Full details will be provided on request.
We will not be liable for loss of profits, loss of business, loss of opportunity, or any indirect or consequential loss. Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under UK law.
11. Customer Warranties and Indemnity
You warrant that you are the owner of the goods or are authorised by the owner to store and move the goods and to enter into this agreement. You agree to indemnify us against any claims, costs, or losses we suffer as a result of a breach of this warranty.
You agree to indemnify us for any loss, damage, or expense we incur as a result of your breach of these Terms and Conditions, including where you have supplied prohibited or hazardous items, provided false information, or failed to comply with relevant laws and regulations.
12. Waste Regulations and Disposal
We operate in accordance with applicable UK waste, environmental, and recycling regulations. You must not use our services to dispose of waste illegally or in breach of statutory requirements.
If, during the course of providing services, we identify items that are clearly waste or that you request us to dispose of, we may arrange lawful disposal or recycling and charge you for all related costs, including handling, transportation, and disposal fees.
We may refuse to handle waste or items that cannot be safely or legally disposed of through normal channels. Hazardous waste and regulated items may require specialist disposal arrangements, and you will be responsible for any associated charges.
Where we provide a clearance or removal-style service that includes disposal of unwanted goods, you confirm that you have the right to dispose of the items and that their removal does not breach any tenancy, ownership, or regulatory restrictions.
13. Termination
We may terminate our agreement with you and require you to remove your goods from the storage facility if:
You fail to pay any charges when due and do not remedy the failure within a reasonable period after notice.
You breach any material term of these Terms and Conditions and fail to remedy the breach when requested.
We are instructed by a competent authority or required by law to do so, or where continuation of the service would be unsafe or unlawful.
On termination, you must pay all outstanding charges and arrange for the prompt removal of your goods. If you do not remove your goods within a reasonable period, we may exercise our rights under lien and sale provisions, where permitted by law, to recover unpaid charges.
14. Data Protection
We will collect and process personal data about you for the purposes of providing services, handling payments, managing bookings, and complying with legal obligations. We will handle your personal data in accordance with applicable UK data protection laws.
We may use your contact details to communicate with you about your bookings, payments, and service updates. We will not sell your personal data to third parties. Further details on how we use and protect your data may be provided in a separate privacy notice.
15. Force Majeure
We will not be liable for any failure or delay in performing our obligations where such failure or delay is caused by events beyond our reasonable control, including but not limited to extreme weather, acts of God, fire, flood, strikes, lockouts, civil disturbance, pandemics, or actions of public authorities.
Where a force majeure event occurs, we will notify you where reasonably possible and take reasonable steps to minimise the impact on our services.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
17. Changes to These Terms
We may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or our business practices. The version in force at the time of your booking will apply to that booking, unless changes are required by law or you agree to the updated terms.
You are encouraged to review these Terms and Conditions periodically. Continued use of our services following any update will constitute acceptance of the revised terms, where permitted by law.
18. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions will continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall prevent any further exercise of that or any other right or remedy.
You may not assign or transfer your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or transfer our rights and obligations to another suitably qualified service provider, provided that such assignment does not materially affect your rights under the agreement.
